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After viewing the quality of the cameras we were convinced this was the best security NVR package for our needs. After paying an electrician over $1500 to install the 14 cameras and running POE wire through the attic we fired it up and the cameras are excellent. The...
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1.3
I didn't like
  • No return calls from swann
  • Customer service
#1003077
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I can't ever get anyone on the phone. It's always the automated system, that put you on hold. They give you a backup password, that doesn't work. It's a lot a red tape. I've been trying to talk to someone on the phone since August 2016. I wouldn't advise anyone to...
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1.0
#1002899
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Swann - Didn't solve my problem and do not return my all other emails
Case Number: #759603 NOV 28, 2016 | Original message Kou Cyrus wrote: my unit was working properly but somehow I see "loading... and then no video on my unit I had same problem with other unit DVR9-4200.please help me to solve this problem (I already tested my DVR with...
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Anonymous
Dwayne Andrews

I feel you! Mines has been doing the exact same thing. And I have them on my condo and my home,... both doing exactly the same thing. Did you ever find a solution?

1.0
I liked
  • To have an answer at least after 24 hours
I didn't like
  • Website after sign up with them and no answer
#964282
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The link on their web page goes to a one page pdf not even remotely related to the search for a manual. I'm seeing that Swann has stacked the deck so you have to register an online account simply to ASK A QUESTION VIA EMAIL??? They made it this way on purpose folks....
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#938273
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Have Swann HD720P Wi-Fi Security Camera. After Swann did an upgrade ( supposedly anyway ) camera had to be brought back on line. Involves getting a QR Code from their website and having the camera scan it. After perhaps 50 attempts ( including reloading the software...
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fabricgator
fabricgator

THEY DO NOT HAVE ANY CUSTOMER SUPPORT

Anonymous
Mike

My experience is the same

1.5
Stittsville, Ontario
I didn't like
  • Customer service
#848164
Reply to reviews

lasted 18 months then lost output on hdmi port i have called tec support around 10 times they are absolutely useless emailed at least 15 times they to are useless takes days to respont i am in uk service is terrible now told product only lasts 3 years eventually told...
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1.0
#795366
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It takes about a week for a response to email, then they just suggested busywork, like plug it into another power outlet. This has dragged on for months; I figure they are just running out the warranty. After accessing the video online, there are hundreds of instances...
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#794676
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Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got in after twenty minutes, told dumb girl I had a defective camera, took me 10 minutes for her to understand my info. said I would receive an email with...
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Anonymous
Anonymous

I am going through the same thing did you ever get your cameras sent back and get new ones sent to you

1.0
#782407
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I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait on hold for at least 30 minutes. These service call times are extremely long! My camera that is defective is out of stock and their policy says they...
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5.0
I didn't like
  • Long wait times
#732243
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This is why Swann wireless cameras SUCK I bought Swann ADW-200 wire less camera system from radio shack 2 years ago. This was not a cheap system. The last camera of 5 died today. None of these cameras lasted longer than a year. 3 of 5 of the cameras lasted less then 6...
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Anonymous
Anonymous

I agree!! I have been fighting to Swann since three months ago, they offer 18 months warranty and now they say I never registered my product!!! I have the email their system s...

#568289
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