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Bought 2 sets of swann camera with the DVRs for my home and condo 2 years ago. Never again! Both won’t show a picture on my tv screen. It’ll say loading, then go blue/black screen. So pissed!! Like $3000 thrown in the toilet. I would firmly advise to find another...
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2.4
#1112194
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Swann - Complaits

Bought swann nvr 8025 cant buy extra swn 806 nd cameras from any where discontinued very disapointed in future i cant replace cameras that goes faulty cant afford to replace all system fir company like swamm should keep products replaceabel for long period nothing else is compitabel what a shame full company worse than cowboys company
2.5
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1055934
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I bought Nvr 7400-8 it should record for 30 days obviously it's not!!i contact Swann more than 5 times I wanted add external hard drive for more space they told me buy seagate or Wd I buy seagate but the cable doesn't fit for esata I contacted Swann again there's no...
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1.6
#1054126
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I have not really had any major issues until now, I recent software update on the app has rendered all playback recordings blank. Live view is fine as are the email alerts. I was told by tech to reset reinstall to no avail. obviously they are not aware of the issue...
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Anonymous
Anonymous

Issue still not resolved, a new update came out however not tested and playback will only work once a day that's it. So you will only be able to playback the 1st recording of ...

1.3
#1022151
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I bought the system in Dec. 2015. A week later the power went out and the company had to send a new power cable. Now, a year and 3 months later the DVR died due to boot up failure. Swann immediately washed their hands of any responsibility. Fortunately I had purchased...
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#1022144
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As directed from the manufacture, the software was updated and the camera stopped communicating. They system simply cannot see the camera to support controlling the feed. I called the manufacture support teem, worked with one person for over an hour. I was suppose to...
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1.3
I didn't like
  • Software update broke the camera
#1021639
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Power supply died, customer support tried to tell me the warranty expired, which it did not. Had to send receipt and warranty card. They finally agreed that the unit was under warranty and would send a replacement. They sent me an email stating they would ship the...
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Anonymous
Manny

How did you confirmed the power supply was the culprit? I also have the NVR8-7300 model and my entire unit suddenly dies and won't even light up. The power supply has the gree...

Anonymous
evan

Same problem - Swann service and ability to fix the problem stinks. I am trying to buy one on my own but only found one on amazon with the output volts and amps unreadable.

#1019010
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But when you do an internet search for reliability it comes up brilliantly. So they have the money to scrub the net at least. I purchased the eight channel "Platinum Plus" package. Within one week three of the cameras failed. Within sixty days five failed. After two...
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1.4
#1003882
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After viewing the quality of the cameras we were convinced this was the best security NVR package for our needs. After paying an electrician over $1500 to install the 14 cameras and running POE wire through the attic we fired it up and the cameras are excellent. The...
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1.3
I didn't like
  • Customer service
  • No return calls from swann
#1003077
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I can't ever get anyone on the phone. It's always the automated system, that put you on hold. They give you a backup password, that doesn't work. It's a lot a red tape. I've been trying to talk to someone on the phone since August 2016. I wouldn't advise anyone to...
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1.0
#1002899
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